Last updated: 140752025

This Privacy and Cookie Policy outlines how  L’Albero Storto – Agricosmetica & Farm Lab (“L’Albero Storto”), operating the Dimora brand collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR).

1. COMPANY INFORMATION

• L´Albero Storto – Agricosmetica & Farm Lab
• Via Roma 10, 18035 Apricale (IM), Italy
• Info@dimora.skin

Dimora is a brand owned and marketed under the company structure of L’Albero Storto.

2. WHAT PERSONAL DATA WE COLLECT

We collect personal data only when necessary and relevant for providing our services. This includes:

• Full name, email address, phone number, and shipping address
• Login credentials (if applicable)
• Payment and transaction data (processed via secure third parties)
• Browsing behavior and cookie preferences
• IP address and device information

3. PURPOSES OF DATA PROCESSING

We process your personal data for the following purposes. 

• Fulfilling orders and customer support: contract (Art. 6(1)(b))
• Newsletter and promotions: consent (Art. 6(1)(a))
• Tax compliance: legal obligation (Art. 6(1)(c))
• Site optimization: legitimate interest (Art. 6(1)(f)

4. RETENTION PERIODS

Your personal data is stored only for the duration necessary:

• Order and payment data: 7 years (for compliance with tax regulations)
• Account data: until you request deletion
• Email subscriptions: until you unsubscribe
• Cookie data: varies by type (see Section 9)

5. Email Marketing & Consent

We only send marketing emails or product updates if you have given your explicit consent. You can unsubscribe at any time by clicking the link in the footer of any email you receive from us. We use secure and GDPR-compliant tools to manage mailing preferences and respect your choices fully.

We use GDPR-compliant mailing platforms, with servers located in the EU or subject to EU-approved transfer mechanisms (e.g. Standard Contractual Clauses).

6. WHERE YOUR DATA IS STORED

Your personal data is stored securely on servers managed by our hosting provider, SiteGround. These servers are located within the European Economic Area (EEA) or otherwise subject to GDPR-compliant international data transfer protocols.

7. THIRD PARTIES WITH WHOM WE SHARE DATA

We only share data when strictly necessary and under data processing agreements with the following third parties. Where data is transferred outside the EEA, we rely on EU-approved standard contractual clauses.

• SiteGround (website hosting and infrastructure)
• WooCommerce our e-commerce platform
• CookieYes (cookie consent management)
• Secure payment processors
• Shipping and logistics providers
• Email marketing services (if subscribed)

8. HOSTING: SiteGround

Our website is hosted by SiteGround. SiteGround processes certain technical data (e.g., IP addresses) as part of service delivery and system security. SiteGround is GDPR-compliant and employs rigorous security protocols.

Learn more: https://www.siteground.com/blog/siteground-is-gdpr-compliant/ 

9. COOKIE CONSENT: COOKIEYES

We use CookieYes to manage cookie consent and preferences. On your first visit, you can configure which cookies you accept. CookieYes does not store personally identifiable data and complies with all relevant GDPR standards.

Learn more: https://www.cookieyes.com/privacy-policy/

10. COOKIES AND TRACKING TECHNOLOGIES

For a detailed and up-to-date overview of the cookies used on our website, including their name, provider, purpose, and duration, please refer to our cookie declaration here: For a detailed and up-to-date overview of the cookies used on our website, including their name, provider, purpose, and duration, please refer to our cookie declaration here: https://dimora.skin/cookie-policy/ 

You may change or withdraw your consent at any time via the cookie preferences panel on our site.

11. YOUR RIGHTS UNDER GDPR

You have the following rights:

• Right of access – You may request a copy of the personal data we hold about you.
• Right to rectification – You may update or correct inaccurate or incomplete information.
• Right to erasure – You may request deletion of your data, provided there are no legal obligations to retain it.
• Right to restrict processing – You may request limited use of your data.
• Right to data portability – You may receive your data in a structured format or request transfer to another provider.
• Right to object – You may object to data processing for direct marketing or legitimate interests.
• Right to withdraw consent – You may revoke your consent at any time.

You may also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): https://autoriteitpersoonsgegevens.nl

As L’Albero Storto is based in Italy, you may also contact the Italian Data Protection Authority (Garante per la protezione dei dati personali): https://www.garanteprivacy.it

To exercise your rights, please contact us at info@dimora.skin. We aim to respond to all data subject requests within 30 days. We may require identity verification before processing requests.

12. SECURITY OF YOUR DATA

We implement industry-standard security measures, including encryption and access control, to ensure the integrity and confidentiality of your data. While we take all reasonable steps to protect your data, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.

13. CHANGES TO THIS POLICY

We may update this policy periodically to reflect changes in law, technology, or business practices. The most current version will always be available at https://www.dimora.skin.

14. How to exercise your data rights

You may contact us at any time to request access to your personal data, correct inaccuracies, request deletion, or exercise any other rights under the GDPR. We respond to all legitimate requests within 30 days and may ask for proof of identity to protect your data from unauthorized access.

Please send your request to: info@dimora.skin