FAQ
Delivery FAQ
What is the expected delivery time?
Your order will usually arrive within 1–3 working days after shipment. You’ll receive a track & trace code once your package is on its way.
I did not receive an order confirmation, what should I do?
Check your spam or promotions folder first. If it’s not there, feel free to contact us at info@dimora.skin and we’ll be happy to help.
Why do you only ship in the Netherlands?
We’re a small company, and we focus on doing things well. Starting close to home. Our logistics partner is based in the Netherlands, which helps us ship quickly and efficiently..
Which company ships the products?
We ship with DHL For You within the Netherlands. Once your order is processed, you’ll receive a tracking link.
My product arrived damaged, what should I do?
We’re sorry to hear that. Please send a photo and your order number to info@dimora.skin within 7 days of receiving the package. We’ll make it right.
My order is not complete, what should I do?
If something is missing, please contact us at info@dimora.skin with your order number. We’ll solve it as soon as possible.
Can I return my order?
You can return unopened products within 14 days of delivery. Please email us first at info@dimora.skin so we can guide you through the process. Return shipping is at your expense
Products FAQ
How should I store the product?
Keep your product in a cool, dry place, away from direct sunlight and heat. Close the lid tightly after each use to protect its natural actives.
What is the shelf life of the product?
Once opened, each product is best used within 12 months. Unopened, the shelf life is typically 18 months. You’ll find the symbol on the label for easy reference.
How do I know when the product was made?
Each product has a batch number on the bottom of the package. This code tells you exactly when it was crafted and bottled in our lab.
Are the products vegan?
Yes. All DIMORA products are 100% vegan. We never use animal-derived ingredients. All products contain the VeganOK BIODIZINARIO approved certification.
Are the products cruelty-free?
Absolutely. We never test on animals and do not work with suppliers or markets that require animal testing. All products contain the VeganOK BIODIZINARIO approved certification.
Are all the ingredients of natural origin?
Nearly all of our products contain over 90% natural ingredients. Natural ingredients are raw materials derived from plants, minerals or microbes. Some ingredients are not 100% natural. But always carefully chosen. We use a small percentage of safe, nature-derived or nature-identical substances like preservatives or emulsifiers. To ensure stability, safety, and performance. Every ingredient meets the strict standards set by bodies such as ECOCERT and COSMOS, and supports our promise: clean, effective, and respectful to skin and nature.
How do I choose between the Essential and Full routine set?
The Essential Set includes the foundational steps, cleanse, treat, and moisturize. With carefully selected formulas that support a simplified routine for both day and night.
The Full Routine offers a complete, step-by-step regimen with dedicated products for each moment of the day. The evening formulas differ from those in the Essential Set, introducing additional actives to support skin health on multiple levels. Depending on your skin condition and goals, this can lead to more targeted and effective results.
Choosing the right set depends on your skin’s needs and how in-depth you want your routine to be. Both are thoughtfully designed to deliver visible benefits.
Need help? Plan a free consultation with our skin formulator, Irene.
How do I know the products are properly tested?
Each formula is developed by our in-house dermocosmetic specialist Irene Garcie Ramos. And tested in a certified external lab for stability, safety, and skin compatibility.
What does the number of botanical ingredients tell me?
It reflects the richness of the formula. Each botanical is carefully chosen for its effect on the skin.
Why are there more ingredients on the label than in the product description?
The product description highlights the key ingredients with the most impact. The full ingredient list (INCI) on the label includes all components, including functional or preservation ingredients.
Why are some products part of multiple routines?
Skin health is complex. Some formulas are designed to support different needs. Such as hydration, barrier repair, or calming. Making them valuable across routines.
Why do Dimora products smell different from most skincare?
Because we don’t add perfumes or masking agents. What you smell is the true character of our ingredients. The scent comes from the plants themselves. Hydrosols, botanical extracts, and essential oils naturally lend their aroma.
Do Dimora products contain added fragrance or colour?
No. We never use synthetic fragrance or dyes. The colour and scent of each product come purely from its ingredients.
Why do the scent and colour vary slightly between batches?
Our wild, hand-harvested botanicals are shaped by season, rainfall, and sunlight. We embrace these subtle variations. They are a mark of authenticity. Not inconsistency.
